I always put customer satisfaction first; it’s a philosophy I have always practiced in every business I venture into and has been part of the reason for my success.
This not only involves bringing the best products available to market in each sector, but also enabling my clients to experience the Signature service.
Understanding the importance of good customer service is essential for any business when looking for new customers, retaining loyal customers and developing referrals for future customers.
I believe excellent customer service starts the moment we pick up the phone and is carried through on every level from email communication through to when a client visits our offices and showroom.
For me it is all about making a memorable first and lasting impression – I want all my clients who visit us to have had a real experience, what I call the Signature WOW factor! Of course, good customer service goes beyond the initial contact.
When helping clients choose the right car for their specific needs, assisting them with knowledge and expertise is key, and we won’t think twice about going that extra mile to ensure they have the service to match the vehicle, even if this means sourcing a hotel for a weekend or placing flowers in the car.
This kind of service establishes good will and encourages loyalty.
Customer care is never more apparent than when it comes to my car businesses. I hold an extensive fleet of the most sought after marques and models in the world, including many rare and limited edition models all built to the highest specifications to my demanding requirements.
These cars are all kept in my London based Experience Centre when not in use, which is a great location and building to showcase their splendour.
It is always a great pleasure to open the doors and welcome guests who want to view the fleet at leisure before deciding which supercar or prestige car suits their needs. Read our testimonials page and you’ll see how we open our doors and let clients take the Signature tour, seeing their reactions always puts a smile on my face.
All my staff know that attention to detail is the most important aspect of my business, so clients will be presented with a Signature goodie bag with every visit or hire, it’s our way of saying thanks for choosing Signature.
Our service is also 24/7, so no matter the time of day, or time of year our doors are open for all our clients. Seeing happy clients is the most rewarding part of my job and a driving force behind my commitment to improving every aspect of my business.
But don’t take my word for it, come down and enjoy the full Signature Experience for yourself!
